Sunday, October 4, 2009

How are we doing?

We always appreciate feedback so that we can continue to improve our service.

Have a compliment? Complaint? email transglobalserviceblog@gmail.com and we will post your feedback on the blog.
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8 comments:

  1. DonOctober 14, 2010 at 12:24 PM

    not very good,, been 10 weeks and counting to get my air conditioner looked at.. yes they have it in the shop.. and just looked at it.. Not very good at all..

    ReplyDelete
  2. AnonymousDecember 9, 2011 at 7:25 PM

    you cant seem to send a email...

    ReplyDelete
  3. saraAugust 30, 2012 at 7:47 AM

    I had the same experience the customer service agent was very rude,literally fighting with me, I send pictures of my dinning table and still waiting for an answer, I bought the furniture a bonded sofa and dining set and within a month it started to deteriorate.. The customer service people treat you as if you don't know. at the same time I bought coffee table from sears. The agents were nice and helpful. Its a big difference like walmart and the bay. I wont recommend brick for anything.

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  4. Mark DanceySeptember 6, 2012 at 1:20 PM

    Worst customer service EVER.It took them over a month from the time the first tech inspected our BRADA dishwasher to the day the part came in and it was installed. I was on the phone countless times and everytime it got worse. On the last phone call I was told Brada was an inferior product ( the Brick owns Brada ) , almost to the point it was my fault for buying it.Over that month our Fridge broke a piece on the door. The repair guy called 20 minutes before he was going to be at our house saying he left a message on my wife's cell the night before .TRANSGLOBAL SEVICE is the worst ever. The utensil holder on our dishwasher has broken twice and they say it is a cosmetic problem . Who is stupid enough to think a utensil holder isn't useful ?I don't recommend the Brick to anyone .

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  5. AnonymousDecember 10, 2012 at 5:14 PM

    It is impossible eto get through to a senior manager at Trans Global Service - the customer service team work hard to prevent anyone from getting past them to complain about THEIR service to anyone. Has anyone ever managed to get past this screening process> If so, how?

    ReplyDelete
  6. VicFebruary 14, 2013 at 12:25 PM

    How can your team call themselves "factory trained technicians" when you do not even follow the manufacturer's mandatory installation instructions, as you say you do not install the "anti-tip bracket" for ranges?

    ReplyDelete
  7. AnonymousMarch 6, 2013 at 1:21 PM

    I have not appreciated being patronized and kept on hold for 20 minutes at a time, each time I've called to follow up on our part order. First of all, why do I have to be the middleman to ensure the service flows? I've been told it's up to me to follow up with Electrolux about the part needed. I have followed up with Electrolux, and they've told me that it's been sent to you! I managed to get through to a supervisor, Deborah. When I began to explain my issue AGAIN, she began to talk over me. I asked her to please stop talking over me and she cut me off to say "well, aren't you in a bad mood!" I'm so upset that I hung up on her and now what am I supposed to I do? I still have a microwave sitting on my countertop where it's been for 2 weeks. I know the part is en route to being delivered, but how long am I going to have to wait for the service call? Seriously TransGlobal Customer service is non existent. Why do manufacturers use this company?

    ReplyDelete
  8. NEILMay 15, 2013 at 5:46 PM

    TERRIBLE SERVICE.

    HAD TO RESCHEDULE FROM MONDAY TO WEDNESDAY TO ACCOMODATE TRANSGLOBAL.
    AND ON WEDNESDAY THE SERVICE TECHNICIAN IS A NO-SHOW, AND HAS NOT CALLED TO APOLOGISE OR RESCHEDULE.

    PATHETIC!!!

    ReplyDelete

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